About me
I am Tirthak Patel, a student, a business person, a perfectionist, and I can say a lot about myself if you don’t want to say anything!
Studied computer engineering but love the non-tech jobs! Worked at a few well-known startups in unique roles to gain unique experience. Can do anything under non-tech domain!
➿ Learn – Work – Evolve ➿
Phone
(+91) 63543 58335
hello@tirthak.in
Location
Gujarat, India
Socials
Work Experience
March 2023 - Present
Doola
Customer Success & Operations Team Lead
Responsibilities
Doola helps you form a company in U.S. from anywhere in the world.
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- Leading Operations Team to Optimize Efficiency & Productivity.
- Driving Customer Satisfaction: Reducing Complaints to ≤5%.
- Standardizing In-House Processes for Streamlined Operations.
- Overseeing Operations: Ensuring Tasks Completed Within 24 Hours.
Nov 2022 - March 2023
Doola
Customer Success & Operations Executive
Responsibilities
Doola helps you form a company in U.S. from anywhere in the world.
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- Proactively identify and address customer issues and concerns.
- Oversee day-to-day operational activities to ensure efficiency and effectiveness.
- Coordinate with various teams to ensure timely order fulfillment and delivery.
- Develop and implement operational processes and procedures to optimize workflow.
May 2022 - Nov 2022
Yess
Customer Success Manager
Responsibilities
Yess is #1 productivity & workflow streamlining tool for freelancers, agencies, and solopreneurs.
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- Customer opertion tools implementation & setup.
- Growing the customer engagement & satisfaction rate.
- Building comprehensive self-serving help centre.
- Growing community & driving engagement.
Jan 2019 - Nov 2022
Webiflu
Founder & CEO
Responsibilities
A no-code service start-up working to help businesses go digital using no-code tools
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- Grown tech and the non-tech team from 2 to 20 within a month.
- Increased customer satisfaction rate by 97% by providing customer support.
- Received projects from an industrial giant of Gujarat – Gujarat Apollo.
July 2021 - Dec 2021
Strive Education
Executive Assitant
Responsibilities
A Y-Combinator backed startup making a difference in math education by teaching math through code to kids
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- Reduced operation clutter by 20% by creating self-assist documentation.
- Streamlined the accounts by doing bookkeeping using XERO.
- Did payroll & payout responsibly along with founder with 99% accuracy.
Education
2022 - 2024
MBA - Innovation, Entrepreneurship & Venture Development
Ganpat University, Mehsana
2018 - 2022
B.Tech - Computer Engineering
Ganpat University, Mehsana